1. Service Description and Availability: 

• Internet Access:

  The agreement will detail the type of internet access provided (e.g., fiber, DSL, wireless) and the promised speed and bandwidth. 

• Service Availability:

  ISPs will often guarantee a certain uptime percentage, with provisions for planned maintenance or unforeseen disruptions. 

• Coverage Area:

  The agreement will specify the geographical area where the service is available. 

2. Payment and Billing: 

• Subscription Fees: The agreement will outline the monthly or recurring charges for the internet service. 
• Installation Fees: May include one-time installation or activation fees. 
• Payment Methods: Accepted payment methods and due dates will be specified. 
• Late Payment Penalties: Consequences for late or missed payments, such as late fees or service suspension. 
• Suspension/Termination for Non-Payment: The agreement will detail the process for suspending or terminating service due to non-payment. 

3. Acceptable Use Policy: 

• Prohibited Activities:

  Common prohibitions include illegal activities, spamming, hacking, and distributing copyrighted material. 

• Bandwidth Usage:

  May include limitations on data usage or restrictions on specific types of traffic. 

• Security Measures:

  Customers may be required to implement security measures to protect their network and devices. 

• Intellectual Property:

  Agreements may address ownership of IP addresses and other online resources. 

4. Technical Support: 

• Support Channels: Details on how to contact technical support (phone, email, online chat). 
• Response Times: ISPs may provide estimated response times for resolving technical issues. 
• Limitations of Support: May exclude support for customer-owned equipment or specific types of technical problems. 

5. Termination and Dispute Resolution: 

• Termination Procedures:

  How customers can terminate their service, including any required notice periods. 

• Early Termination Fees:

  Fees that may apply for terminating the service before the end of the contract term. 

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